Now that most corporates have repatriated stranded employees and developed new duty of care processes for essential workers, attention should once more turn to the mental wellbeing of travellers. At a time when so much to do with travel feels uncertain and can trigger feelings of anxiety and nervousness amongst travellers, it’s best practice to plan ahead for how you will properly support your team once they do start to travel again.
In order to ensure that travellers feel as confident and comfortable as possible in the run up to a business trip, corporates should take a considered approach to the information they provide their employees with. Timing communication so that it doesn’t get lost in inboxes and stays top of mind for travellers is an important strategy in avoiding communication overwhelm and delivering information when it's most relevant. Providing regular touch points, such as regular calls, webinars or newsletters, that update travellers on travel regulations and your organisation’s duty of care process is also a good initiative to implement before travel resumes.
Post-trip surveys can be a useful way of collecting the experiences of those who are travelling and using them to inform your organisation’s new corporate travel processes. For example, if a returning traveller tells you that they did not feel well-informed about the health and safety or quarantine requirements of their destination country then you can ensure that you provide future travellers with more information.
Consider asking questions about how they felt before, during and after the trip, how the trip impacted their work and home life and whether they would’ve liked your organisation to do anything differently to better support them. Your TMC will be able to advise you further on post-trip traveller surveys.