There is a way to benefit from the expertise and knowledge of your TMC’s agents, while enjoying the convenience of booking and managing travel online.
An important element of customer service that your TMC might be missing
The upheaval caused by the Covid-19 pandemic has meant that more corporates, and their travellers, are relying on their TMCs for support, rather than relying on them for the latest technology.
As travel restrictions began to change at pace and an increasing number of hotels temporarily closed their doors, many travellers found that being able to talk to a human who could advise them on the best course of action regarding their travel provided them with some much needed reassurance.
However, there is a way to combine the two and benefit from the expertise and knowledge of your TMC’s agents, while enjoying the convenience of booking and managing travel online.
Service as a way of improving traveller wellbeing
Knowing that a team of experts is easily contactable when travelling can provide precious peace of mind for travellers as they continue to navigate a new, more uncertain style of travel.
However, picking up the phone for a call is no longer a convenient method of communication for many of us, which is why it’s so important to ensure that your TMC has implemented more modern methods of service delivery.
Whether it’s vaccine passports, testing sites, quarantine requirements and travel restrictions, questions still occur while travellers are on the road. TMCs can provide just as much support via WhatsApp, Microsoft Teams, Skype and many other forms of instant messaging.
Implementing one of ATPI’s largest clients using instant chat
Just as the Covid-19 pandemic began ATPI implemented one of its largest clients to date. The challenges of implementing a customer of this size and complexity were only amplified by the worsening pandemic; border closures, travel restrictions and an operations team were now trying to navigate new, remote ways of working. Although business was not as usual, for the client it was imperative that it continued as usual.
ATPI had originally planned to embed one of its team within the clients’ office, however the outbreak of Covid-19 and the introduction of homeworking called for a new strategy. In order to facilitate easier communication, remove barriers and blend more seamlessly into the clients’ own team, ATPI implemented the use of online chat.
What to look for in a travel management solution
The key to finding a travel management solution that offers great customer service through a variety of convenient methods is looking for how well integrated a TMC’s operational technology is. Integration will enable consistency and ensure that whoever you speak to, in whatever format is best for you, will be able to access your organisation’s travel history and policies and individual traveller preferences.
Build your own business travel roadmap
In this roadmap we’re offering you the chance to develop a strategy that is geared towards the priorities that your organisation has for corporate travel right now.
By selecting a few of the elements of corporate travel that are more important or intriguing to your organisation, you will create a roadmap of things to investigate and implement over the next few months.
