ATPI’s client, a premier offshore
drilling company, is engaged in
the drilling and completion of
exploration and development wells for the global oil and gas industry.
Head-quartered in Houston, Texas,this client has offices throughout the Asia Pacific Region. As is common in the drilling industry, their travellers are from every part of the globe and their travel plans can change like the weather in the North Sea - at a moment’s notice.
Partnering with ATPI in 2014, after more than 10 years with their previous supplier, they needed a flexible solution to manage all aspects of their travel as well as increase the level of service they received.
With several different internal traveller groups such as multinational crew personnel, contractors, family members, recruits, and traditional corporate business travellers, that each required a unique travel policy, they needed an energy industry experienced team to work with.
In addition, they were looking for a unique and creative proposal to reduce their costs and have an open and transparent partnership with their TMC.
Finding solutions and getting results...
In order to accomplish a seamless transition, our Global Implementation
plan had to be highly detailed and included members from multiple departments across global locations. A dedicated management team was put in place to oversee the process and to introduce a new travel policy.
Critical areas included, an automated data feed for profile management, a comprehensive credit card programme associating multiple cards across the client’s fleet and corporate travellers, and a virtual payment programme for their hotel programme.
Keeping the spirit of partnership alive, cultivating an intimate relationship with the client was key in this transition. Global site visits to Australia, Italy, and Thailand were arranged to address the benefits and
concerns of each location as well as introduce the reservation process and support services for the new travel policy.
A global team of fully dedicated agents was assigned to each region to better assist our client’s offices with corporate and crew travel. We also assigned a dedicated account manager to assist with all aspects of the travel programme and to act on behalf of the client in travel negotiations with suppliers.
Utilising our truly global network and successful global technologies to
monitor crew movements, assist during travel disruptions, identify savings opportunities and improve the travel authorisation process was instrumental in successfully reducing costs.
The successful consolidation of this client into one global partner, ATPI Marine & Energy, has given them full visibility and easier accessibility to their travellers and spend, as well as holistic travel management reporting and greater opportunities for cost savings. Our global operations team rallied together, maintaining open and consistent communication, ensuring services requirements were met while
also addressing any concerns during the implementation process.
Average Ticket Price was reduced by 29% compared to the previous year with their previous agency
An overall point of sale savings was estimated at $5.7 million during the first year with ATPI Marine & Energy.
During the first year of the programme, continual correspondence was key to our success. Weekly meetings were held to monitor travel reporting, internal travel initiatives, address service complaints, monitor operational statistics and to ensure service levels were met and/or exceeded. These meetings continued into year two on a biweekly schedule.
In addition, regular cost analysis reviews and different audits were scheduled to ensure programme specifics were working
Through steadfast high levels of engagement and support, the goal of
a combination of increased savings and higher quality of service was
accomplished. However, we all know the redesigning and cost cutting initiatives can’t just stop there. Future projects with our client aim to further reduce costs, increase compliance, and improve their travel programme overall.
These include implementation of a global hotel programme, creating a regular communication process to share industry updates and policy reminders, reviewing airline partnerships, and continually assessing the travel policy for further costreduction opportunities due to the latest downturn in the oil and gas industry.